FAQ


  1. How do I start a shop on Pre-O-Porter marketplace?
  2. Do I have a contract with Pre-O-Porter?
  3. How much does it cost to have a shop?
  4. How many items can I sell in my shop?
  5. Is there any kind of pricing regulations?
  6. Pre-O-Porter provides shipping?
  7. What should I do if I´m not able to produce in time?
  8. How do I receive payments?
  9. When I will get banned?
  10. What about order cancellations, refunds and returns?

 


 

1. HOW DO I START A SHOP ON A PRE-O-PORTER MARKETPLACE?

You must apply to become a seller on Pre-O-Porter. We ask for applications to ensure that our designer shops are of a certain standard. Our marketplace shops will comprise of key emerging design talent and groundbreaking independent labels. If you have the potential to set up your shop as a designer our Seller Support team will advise you on how to get up to scratch for our marketplace. To open a shop you must first sign up as a designer here. Once your application has been reviewed we will respond to you within 3 working days as to how to proceed. We may request further information or imagery to ensure that your shop is right for Pre-O-Porter and will therefore have a successful selling experience.

2. DO I HAVE A CONTRACT WITH PRE-O-PORTER?

Pre-o-Porter requires every designer to agree with Pre O´Porter designers agreement, please read more here. If you are having any issues or require any assistance, please contact info@pre-o-porter.ee.

3. HOW MUCH DOES IT COST TO HAVE A SHOP?

Starting a shop on Pre-o-Porter is FOR FREE!

You’ll only pay 20% commission for Pre-o-Porter when You get an order. You will receive the payment in 2 steps: 50% before the production and 50% after the delivery. Please read the payments for designers.

4. HOW MANY ITEMS CAN I SELL IN MY  SHOP?

As a shop seller there is no limit to the amount of products that you can sell at any one time, however we do advise that you do not let your list fall below 5 products, it means that you will have a strong selection on offer to customers which means that they will have a great experience shopping in your shop. However please keep in mind you can only sell goods that need to be produced, you can´t sell goods that are already finished products.

5. IS THERE ANY KIND OF PRICING REGULATIONS?

Product pricing and discount is all up to you. All you need to do it set a price and the highest discount you can give. You also need to set a period for the campaigne. The dicount % will decraese in time.

6. PRE-O-PORTER PROVIDES SHIPPING?

Pre-O-Porter does not provide shipping. It is your obligation to organise the delivery to the customers. The delivery costs and estimated timeframe of delivery must be indicated by the product.

7. WHAT SHOULD I DO IF I´M NOT ABLE TO PRODUCE GOODS IN TIME ?

If, for any reason, you cannot deliver the product(s) or the delivery will exceed the estimated timeframe, you must contact us at the earliest opportunity.

You are obliged to manufacture and deliver the product to the customer in the timeframe as specified in the customer order.

If the customer does not receive the product you are obliged to replace the product or return the Fee plus delivery costs to the customer. Pre-o-Porter has the right to withhold any Fee you are due from us, until the product has been replaced or the customer has been reimbursed.

In case of continuous complaints from the customers we may at any time cease to provide you access to the Pre-o-Porter web store and our services.

8. HOW DO I RECEIVE PAYMENTS?

After an order for your product has been submitted by customer, Pre-o-Porter shall collect the fee for the product (the Fee) and the delivery price as described in the product info.

Pre-o-Porter shall collect and pay the applicable value-added tax as well as deduct the Pre-o-Porter commission fee, which shall be 20 % of the Fee after VAT (e.g. if the product fee is 200€ and VAT is 20 %, you shall receive a total sum of 133.3€). You are responsible for paying any other taxes that apply to you.

The Fee, of which the Pre-o-Porter commission fee and VAT have been deducted, will be transferred to the bank account provided in your Pre-o-Porter profile. 50 % of your Fee shall be transferred to you once you have confirmed that the product is being manufactured. Rest of the Fee and the delivery price shall be transferred to you after you have indicated in your Pre-o-Porter profile that the product is being delivered to the customer and have provided us with the pertinent delivery tracking codes.

9. WHEN I WILL GET BANNED?

In case of continuous complaints from the customers, visible lack of quality of the products or problems with delivering in time we may at any time cease to provide you access to the Pre-o-Porter web store and our services.

 We may remove any of your products from our web store if (i) the product information or pictures are incorrect, vague, misleading or otherwise do not correspond to the high quality of Pre-o-Porter web store; (ii) we suspect that the pictures accompanying your product breach third party copyrights; (iii) your product copies the design of a third party product or might be otherwise in breach with third party copyrights, design rights, trademarks or other intellectual property rights; (iv) we suspect that your product has already been produced before it has been ordered; (v) the product is otherwise in conflict with Pre O´Porter Designers agreement, read more here.

10. WHAT ABOUT ORDER CANCELLATIONS, REFUNDS AND RETURNS?

Customer may withdraw from the order until the campaign has ended and you have started manufacturing the apparel. In such case, if the sufficient number of orders is not reached your obligation to manufacture the products will terminate and customers’ money will be returned.

Once the manufacturing process of the ordered product has started the costumer does not have the right to cancel the order nor return, unless the product is defective or does not correspond to the specifications agreed.

If, after the customer has submitted a legitimate claim, you do not repair or replace the defective products nor return the Fee to the customer, Pre-o-Porter has the right to withhold any Fee you are due from us, until the defect has been removed or the customer has been reimbursed. You will remain liable for shortages of your products for two years from delivering the product to customer.